1. COMPANY AND POINT OF SALE INFORMATION
Company name: Terzo Projekt d.o.o.
OIB (VAT ID): 01883620584
Registered at: Zagreb Commercial Court, registration number Tt 19/39208 2
Registered office and point of sale: Ježdovečka 7C, 10250 Lučko, Croatia
IBAN: HR84 2402 0061 1012 0595 4 (Erste & Steiermärkische Bank d.d.)
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2. TERMS OF SALE (RENTAL SERVICES)
2.1 Contract Formation Procedure
1. Client inquiry – via website, email, or phone.
2. Offer – Terzo Projekt d.o.o. provides an offer with terms (accommodation, duration, price).
3. Acceptance of the offer – in writing or by paying the deposit.
4. Contract conclusion – deemed upon receipt of the deposit.
5. Reservation confirmation – client receives confirmation with details.
2.2 Payment Methods and Terms
• Bank transfer – to the above IBAN.
• Card payment – via the Stripe system.
Payment terms:
• Reservation confirmed with a 40 % deposit.
• Remaining balance due no later than 14 days before service start.
• Reservations made within 14 days of arrival must be paid in full immediately.
2.3 Service Delivery
• Service is considered delivered upon handing over the keys.
• Check-in: from 15:00; check-out: by 10:00.
• Upon arrival, client must present personal identification for registration.
2.4 Transport Costs
• Transport to the accommodation is not included and is the client's responsibility, unless otherwise agreed.
2.5 Contractual Obligations and House Rules
• Accommodation is for private use and must comply with house rules.
• Quiet hours from 22:00 to 07:00.
• Any damage must be reimbursed for repair or replacement.
• Terzo Projekt d.o.o. may cancel the reservation for non-compliance.
2.6 Cancellation and Refund Policy
• Cancellation ≥ 30 days before arrival: full refund of deposit.
• Cancellation 29–14 days before arrival: 40 % of deposit retained.
• Cancellation < 14 days before arrival: 100 % retained.
2.7 General Terms and Consumer Protection
• GDPR and relevant Croatian laws apply (including force majeure).
• Jurisdiction: court in the seat of Terzo Projekt d.o.o.
• These terms are integral to the contract and confirmed by deposit payment.
2.8 Export Restrictions Statement
• Service is not subject to export control unless required by client's country regulations.
2.9 Ethical Codes
• Operations adhere to ethical standards of the tourism industry; details available on the website.
2.10 After-Sales Service and Warranty
• Rental service only; no maintenance services provided beyond addressing complaints.
• Complaints must be submitted immediately; appropriate action will follow.
2.11 Contract Withdrawal (Consumer Protection Act)
• Client has the right to withdraw within 14 days of contract formation if service has not started.
• Refunds issued within 14 days of withdrawal request.
• Withdrawal right expires if service has commenced.
2.12 Complaints
• Can be submitted during or immediately after the service.
• If valid, client will be offered a refund or a replacement service of equal or higher standard.
2.13 Personal Data Protection
Terzo Projekt d.o.o. collects only necessary data, informs clients about usage, provides marketing opt-out, and securely stores data accessible only to authorized personnel in compliance with GDPR.
2.14 Service Description and Pricing
Unit types:
• Double Room
• Suite
• Executive Suite
• Deluxe King Suite
• Apartment with Balcony
Price (01/01/2025 – 31/12/2025): EUR 350.00 per night (parking not included), including all taxes and fees.
2.15 Payment Method Statement (Stripe)
• Stripe is used for online card payments (Visa, MasterCard, Maestro).
• Stripe is a secure system using SSL with 256 bit encryption, TLS 1.2 protocol, and PCI DSS certification